This Privacy Policy explains how we collect, use, store and protect your personal data when you use this website. It is written for general website visitors. If you become a client, we will process additional categories of personal data and provide you with more detailed privacy information during the engagement process.
Personal Data You Provide
You may provide personal information—such as your name, email address or telephone number—when completing forms on this website. By submitting these details, you consent to us contacting you in relation to your enquiry.
Some forms include an optional checkbox allowing you to join our mailing list. This is an opt‑in list used solely by us, and every email includes an unsubscribe link.
Information We Collect Automatically
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- browser type and version
- device information
- pages visited and time spent on the site
This information helps us understand how visitors use our website and supports our legitimate interest in improving our services.
How We Use Your Personal Data
We use your personal data to:
- respond to enquiries submitted through online forms
- communicate with you about services or information you have requested
- monitor website usage and performance
- improve our website and services
- operate our business efficiently and securely
We do not sell your personal data or share it with third parties for their own marketing purposes.
Our Lawful Bases for Processing
- Under the UK GDPR, we must identify the lawful basis on which we process your personal data. We rely on:
- Consent – when sending newsletters or marketing communications (you will only receive these if you have explicitly opted in).
- Legitimate interests – when responding to enquiries, maintaining website security, analysing website usage, and improving our services.
- Legal obligations – where we are required to retain or disclose information to comply with the law.
Cookies and Analytics
We use cookies to ensure the website functions correctly and to understand how visitors use the site.
We use Google Analytics to collect anonymised usage data. This involves sharing your IP address with Google. Google uses this information to generate reports for us and may combine it with other data it holds. You can control or disable cookies through your browser settings.
How Long We Keep Personal Data
Personal data submitted through this website is retained for up to 90 days, after which it is automatically deleted unless we need to keep it longer for legal or operational reasons (for example, if your enquiry leads to further correspondence).
Sharing and Transferring Personal Data
We may share your personal data with trusted service providers who support our operations (e.g., email or newsletter services). We ensure that:
- your data remains within the UK, EEA, or
- is transferred only to countries with adequate data protection safeguards, or
- is transferred under appropriate safeguards such as Standard Contractual Clauses.
We do not allow service providers to use your data for their own purposes.
Your Data Protection Rights
You have the following rights under UK data protection law:
- Right of access – to request a copy of your personal data
- Right to rectification – to correct inaccurate information
- Right to erasure – to request deletion of your data in certain circumstances
- Right to restrict processing – to limit how your data is used
- Right to object – to object to processing based on legitimate interests
- Right to withdraw consent – at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details on our website.
Data Protection Complaints Procedure
We are committed to handling your personal data fairly, lawfully and transparently. If you believe we have mishandled your personal information or not complied with data protection law, you have the right to raise a data protection complaint with us.
A data protection complaint is any expression of dissatisfaction about how we have processed your personal data. This may include concerns about how we collect, use, store, retain, secure or share your data, or how we have responded to a data subject rights request.
How to Make a Data Protection Complaint
You can raise a complaint using any of the contact details provided on this website. You may contact us by:
- post
- telephone
- any usual communication channel you use to contact us
You do not need to use legal terminology or reference legislation. Complaints may be submitted to any member of staff.
How We Handle Your Complaint
When we receive a data protection complaint, we will:
- Acknowledge receipt within 30 days
- Investigate without undue delay, reviewing relevant records and making appropriate enquiries
- Keep you informed of progress and request additional information where necessary
- Provide a clear written outcome once our investigation is complete
If You Are Not Satisfied
If you remain unhappy with our response, you may escalate the matter to the Information Commissioner’s Office (ICO).
ICO Contact Details: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113 Website: https://ico.org.uk
The ICO generally expects you to raise your complaint with us first.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our internal practices. The latest version will always be available on this website.